Client Services Analyst
New York City HQ, United States
Client Services Analyst,
New York City HQ, United States

Client Service Analyst

INTURN is the first marketplace to help brands efficiently sell their excess inventory to retailers. We are a venture backed NYC start-up addressing a complex section of the retail industry. 

Job Summary

You will be responsible for managing the day-to-day client relationships. INTURN’s clients include both buyer (retailers) and sellers (brands) of excess inventory. In particular, you will be responsible for maintaining a high level of internal operational efficiency and for delivering superior client service.

Key Qualifications

  • Ability to effectively communicate ideas to clients, executives, and cross-functional teams with both excellent written and verbal skills
  • Basic knowledge (at a minimum) of retail industry, including inventory management and supply chain lifecycle. Knowledge of wholesale is a plus.
  • Extremely proactive and highly organized with an ability to manage and complete multiple tasks on time and within a budget
  • 0-2 years experience in account management with a customer centric approach
  • A commitment to going above and beyond to make clients happy with a “no task too small” outlook
  • Highly proficient in Microsoft Office (Word, Excel, and Powerpoint). Familiarity with Salesforce is a plus.
  • Ability to deal with ambiguity and effectively manage internal resources
  • Willingness to travel if necessary

Education

  • BA/BS is required
  • Advanced degree is a plus

Responsibilities

  • Respond to client inquiries in a timely manner
  • For clients, assist with and understand internal budgets, forecasts, and margin management
  • Assist with understanding and reporting client satisfaction
  • Assist with other internal projects including research and client data-entry
  • Contribute new ideas to leadership team that foster client success 

Perks

  • Premium health benefits (including health, vision, dental), competitive salaries, equity, and a chance to do cutting-edge work with a great team
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